Question 1

Can I buy my subscription device?

Accepted Answer

Of course. At the end of the minimum contract term, we will be happy to make you an offer to purchase at your request. The price depends on the condition of the device.

Question 2

What if I want to buy a new device after all?

Accepted Answer

We credit subscribers up to three months' rent when purchasing new devices.

Question 3

Are subscription devices new devices?

Accepted Answer

Depending on availability, subscription devices are either new devices or refurbished devices. In any case, they are always state of the art.

Question 4

Do I have to pay for a hardware upgrade as long as the subscription runs?

Accepted Answer

No, as long as your subscription is valid, we will ensure that your device is technically up to date.

Question 5

Is Loutd.Care a good idea?

Accepted Answer

musegg® is generally very robust. The classics are damage to the paintwork or scratches or dents in the grilles. If things get hot at home with the children, Loutd.Care could be a good idea.

Question 6

What are the delivery times for Custom Configurations?

Accepted Answer

There may be waiting times for Custom Configurations. This is because we customize these configurations. If it takes longer, we will let you know after you place your order.

Question 7

Can I keep the case?

Accepted Answer

No, the case is designed as a reusable transport item and must be returned to us.

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